What is "IT as a Service"?

Under an ITaaS model, the IT service provider will place great emphasis on the needs and the outcomes required by the business to improve employee productivity and improving the top line (revenue) and bottom line (profitability). Such services will have a deep industry focus to fully enable industry specific use cases. The benefits to the business sought by using the ITaaS model include the standardization and simplification of products delivered by IT, improved financial transparency and more direct association of costs to consumption, and increased IT operational efficiency resulting from the need to compare the price of internally produced products to those available from external providers. The transformation of an internal IT organization from operating as a cost-center to an ITaaS model is also believed to produce improved levels of business agility for the enterprise as a whole.

Key features of ITaaS:

  • Minimal upfront IT investment
  • Regular, predictable expenses
  • Financial transparency
  • Tax advantages
  • Continuous monitoring of services
  • Expert technical support
  • Scalability
  • Regular software upgrades and patches
  • Guarantee of up-to-date hardware